What types of perfumes do you offer?
We offer a curated selection of high-quality perfumes, including eau de parfum, eau de toilette, and niche fragrances from around the world, designed to suit a variety of tastes and occasions.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to monitor the status of your delivery.

How long does shipping take?
Domestic orders typically take 3–7 business days, while international orders may take 7–21 business days, depending on the destination and customs processes.

Do you ship internationally?
Yes! We offer international shipping to most countries. Please note that customs duties and import taxes may apply, which are the responsibility of the buyer.

Can I return or exchange a perfume?
Due to the nature of fragrance products, we only accept returns or exchanges for unopened items in their original packaging within 14 days of delivery. Contact us at stevensonmjoseph90@gmail.com for assistance.

What should I do if my package arrives damaged?
If your package arrives damaged, please contact us immediately at stevensonmjoseph90@gmail.com with your order number and photos of the damage. We’ll work to resolve the issue promptly.

Are your perfumes authentic?
Absolutely. At Seraphine, we guarantee the authenticity and quality of every product we sell. We source directly from reputable suppliers and brands.

Can I cancel or change my order after placing it?
If your order has not yet been shipped, we may be able to modify or cancel it. Please email us as soon as possible at stevensonmjoseph90@gmail.com with your order number.

Do you offer gift wrapping or personalized notes?
Yes! At checkout, you can select gift wrapping and add a personalized note to make your purchase extra special.

How can I contact customer support?
You can reach our customer support team anytime at stevensonmjoseph90@gmail.com. We typically respond within 24–48 hours.